Customer Testimonials
Jess Ford of Pullman is dishonest, manipulative, and runs classic bait-and-switch games. Do NOT trust them.
Salesman Able Torres and GM Daniel will feed you promise after promise, waste months of your time, then ghost you the second it suits them. When we finally gave them a clear chance to make it right, they didn’t even have the decency to reply.
This is a shady dealership that will lie to your face, break every commitment, and treat customers like garbage. We’ve never felt so disrespected and ripped off. Save yourself the headache and the betrayal—go literally anywhere ... Read More DealerRater - Dec 5, 2025
Only been here twice but really enjoyed the service! The waiting room was comfortable, the service was pretty fast and reasonably priced. The staff have a great attitude and sense of humor and are overall very professional. Beth was very patient when answering my questions on the phone.
I can’t say enough about the staff at Jess Ford! Andrew Ewing, Jonah Melchert and Tyler Mayse were all incredibly helpful in the process of my transmission replacement and the performance chip installation. Service is all about the people and Jess has an excellent crew! Thanks again, Gary Shelton
I was able to have my appointment scheduled within the week. Loren and Beth are wonderful to work with, they are incredibly knowledgeable and friendly! If you're looking for a tire rotation and oil change, they'll have you out the door in no time. The atmosphere is welcoming and relaxed. I did not feel as though anyone was trying to sell me something. I cannot recommend Jess Ford enough.
Would never work with dealership, had a deal worked out on a navigator but they sold it the day before it was to be delivered. Don’t have much respect for a dealership that does business like this.
Did not receive a response to my inquiry. Non at all. There is no excuse for that
Wonderful experience from A to Z. Will definitely be coming back for all my vehicle needs!
Professional superior service department I was actually told to take my Lincoln to Jess Ford by Lewiston Joe Hall As they refused to honor my nationwide Ford/Lincoln warranty so off to Jess Ford we went I will never recommend ,refer or buy from Joe Hall and have discovered that I’m not the only one who has issues with Joe Hall.Jess Ford made sure I had a rental car waiting at the dealership my car was repaired and warranty honored the service department is incredible like old time customer service.Joe Hall Ford/Lincoln could use some pointers ... Read More DealerRater - Dec 13, 2021
Traveling through Pullman to Spokane. Had a bad vibration in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thing. No care for the customer at all. How is you don't live in the town do you drop off a vehicle? Guy at service desk needs to have listening training so he can actually help people.
The last three Fords I owned came from Jesse Ford and I'm still going back for more as you can see. Thank you Jesse Ford
The people who helped me at Jess Ford were courteous, professional, and thorough. I needed a programmed key replacement and received it plus the duplicate I wanted.
Unlike my local dealer, Jess Ford gave me a time slot within a day or two. With no run around. I thought I had made a mistake buying the ford with the level of service from my local dealer. I bought the car there because the salesman treated very respectful, will never go there again. Jess Ford is awesome you should be proud of them. This was our first new Ford we ever bought. Only Chevy and Toyota in the past. They addressed my small issues and sent me home very happy. Kind Regards Ron Rumbolz
Jess Ford has a great service department. I made an appointment to have the oil changed in my Expedition. My vehicle was taken in on time and the service was completed quite quickly. The service manager was good about telling me what they did and what was upcoming for maintenance. I really trust these guys with my vehicle.
5000 mile service and tire rotation, fast and back on the road within forty minutes. Extremely happy! Alway friendly employees at the Jess Ford Pullman dealership. We have alway been treated great.
two recall notices were taken care of quickly (1 hour) and I was out the door. I guess I need to add some more words.
Jess helped me and continues to help with their professional expertise. Jess has always treated me right by informing me on advice of repairs. Go Jess
We have had a long and positive relationship with Jess Ford of Pullman buying new, used, and with their service department. They have earned our trust and business long term. When we buy, that is where we shop.
Jess Ford is a great place to do business and Tommy Coffee is absolutely great to work with. He listened to what I wanted and made the entire process as painless as possible. This was the easiest car purchase I had ever made! He made the test drive enjoyable and showed what great features the SUV had and helped make the transition very easy and fun! Always say Yes to Jess! Make sure you go see Tommy.
We have bought numerous cars and trucks from Jess Ford over the years and it has always been a great experience. The salesmen are a pleasure to work with, honest and straightforward. Our 2001 F-350 Diesel "Old Whitey" is still going strong with 220,000 miles as is the 2007 Ford Focus with 150,000. When its time to buy again, it will definitely be from Jess Ford!!
I am almost 90 and I have purchased a lot of vehicles. This was my best experience ever because everyone was so darned nice. I would not hesitate to recommend them to anyone.
Jess Ford has always given me good service and I use them a lot. Once I was in trouble and they gave me what I consider was above and beyond the call of duty. I was buying cattle in Montana and hit a deer on highway 200 about an hour out of Great Falls, Montana. The radiator system was leaking badly, so not knowing the Ford dealer in that area or a tow truck I decided to call Jim Jess and ask for some phone numbers for help. He got the numbers but said he could have a man with a ... Read More DealerRater - Oct 8, 2014
I have purchased two F450 pickups from Jess Ford. The sales department has been a pleasure to work with. Sales reps have done a good job answering all my questions about the pickups, including calling Ford for answers to my hard questions. Their level of knowledge and friendliness far exceeded the dealers in my home town. Kieth in the service department is competent and good to work with. We have had a couple "bumps in the road" and they have made things right. My trucks are work trucks and Jess Ford always has a truck for me to ... Read More DealerRater - Oct 6, 2014
Slow, dishonest, apathetic, and outright rude are a few of the issues plaguing Jess Ford's Service Department. In addition, they're incompetent repairmen, and when called-out on their poor performance, they become defensive and inundate the customer with excuses and a lack of accountability.
Can't speak about the Sales Department, but I can say the service department at Jess Ford is a disaster. Since you can't have one without the other, I can NEVER recommend Jess Ford as an option to purchase a vehicle. In our specific case, Jess Ford lost the sale of a 2015 Shelby GT 500 ... Read More DealerRater - Aug 15, 2014
If you are a woman who does not wish to be ripped off by a car dealership - Do not go to Jess Ford of Pullman. I just had the classic bait and switch attempted on me. I was quoted $40 over the phone (with the service man confirming with his supervisor) to have my oil changed and snow tires switched out. When I arrived they tried to charge me $100. When I explained that I had already been quoted $40 they became rude and hostile.